FAQ
Q: How does Scribo handle patient or personal data?
Collection and processing of all personal data by Scribo are performed under consent of its users and their clients by our commitments stated on our Privacy Policy and in compliance with the PDPO.
We process these data in a secure manner and should only keep them for as long as necessary for enhancing our businesses and services supporting our users.Q: If I am using another management system now and wish to import my existing client or patient data to Scribo, how can I do that?
We understand it is painful to enter data when migrating to a new system! That’s why Scribo currently provides the function for you to import basic profiles of your clients or patients. Contact our team for more information about this feature.
Q: How does Scribo manage data security?
We take care of your data seriously. Separate certificates are in place for all access to the frontend, backend and data repositories of Scribo,from which we also deploy client-side field level encryption on all our databases.
The software application of Scribo and its operating databases are hosted on and made available through the Amazon Web Services(AWS) and Google Cloud Platform (GCP). Specifications of AWS's security could be viewed here, and specifications of GCP's security could be viewed here.Q: If I decide to stop using Scribo, can I retrieve my data?
Absolutely! You can notify us to stop using Scribo and request data retrieval. We will then export your data as a .csv file and send it to you as early as possible.
Meanwhile, we keep your account and data in a paused state for 90 days from the date we acknowledge your request to cancel your subscription with or stop using Scribo before fully deleting it.This also allows us ample time to retrieve your data.Q: How much does Scribo cost?
You may subscribe to Scribo monthly or annually. Pricing for customised solutions varies depending on the specific features and requirements.
Please click here to learn more. Q: Does Scribo have any hidden fees?
No, Scribo has absolutely no hidden fees. Beyond customized solution pricing (which will be quoted separately), all costs associated with Scribo and any additional features within the application are clearly displayed on the user interface.
